Outbound Call Center Services
What are outbound call center services?
Outbound call center services include interactions where the agent initiates the communication, typically by an outbound phone call. This includes “cold calling” a list of prospects to generate interest in your products or services, or by reaching out to people who are already customers to encourage them to upgrade services or purchase additional products. Other outbound call services include customer win-back strategies for customers who have churned and also the collection of information through market research or surveys.
This differs from inbound calls, where the customer or prospect initiates the conversation through an incoming phone call, text message, email, or social media interaction. Most outsource contact centers offer both inbound and outbound call center services.
Outsourcing outbound call center services is a cost-effective way to support your sales and marketing department and generate leads and interest without putting a burden on your internal staff.
Selecting an outsource outbound call center
There are thousands of organizations that offer outbound call center services, but they differ greatly in terms of quality, cost and performance. With outbound campaigns in particular, it’s important to ensure you are partnering with a quality and compliant call center that understands telemarketing and the do not-call regulations. Your potential leads will likely be wary of an unsolicited call, but pairing them with a skilled agent can alleviate their uncertainty. It’s often tempting to simply seek out the lowest bidder, but if you’re not careful that can set your campaign up for failure.
All of our outsource call center partners are pre-screened and continually monitored for performance. We can help you reduce your costs without sacrificing the customer service levels your brand demands.
Common Outbound Call Center Services
Telemarketing & Telesales
Skilled agents reach out to potential customers to create interest and sell products or services
Lead Generation
Drum up business through targeted outbound communications aimed at creating new leads for your business
Collections
Secure payment from customers who are behind in their obligations
Appointment Setting
Agents contact potential leads and arrange meetings with members of your internal team
Market Research & Surveys
Collect detailed data through targeted outbound research
Outsource Call Center Channels
Live Chat
Agents interact in real-time with customers using the live chat system on your website.
CSRs correspond with customers via email to answer questions and resolve issues.
Social Media
Agents monitor activity on your social media properties and respond to mentions and comments.
Text/SMS
Users communicate with users via text message or SMS.
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Our Outbound Call Centers
Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:
- Telecom & Cable
- Solar
- Political
- Medical
- Insurance
- Healthcare
- Government
- Fundraising & Non-Profit
- Energy & Utility
- Education
- Broadband & Wireless
- Banking & Financial
- And more!
Put Our Experience to Work
With thousands of call center options worldwide, it can be difficult to know if you’re finding the best partner at the best price. Outsource Consultants can eliminate the guesswork, simplify your search, and save you money. Let our 25+ year call center industry experts put our proven process to work for you.
About Digital Squidy Outsource Consultants
Digital Squidy Outsource Consultants is a consulting firm specializing in call center outsourcing. Our primary focus is to connect companies with the ideal outsourced call centers. Drawing from our collective 3+ years of experience in the call center industry, we’re well-equipped to establish enduring partnerships between our clients and BPO (Business Process Outsourcing) providers. Our overarching mission is to offer companies the insights and expertise of a call center industry insider, eliminating the need for them to expend their own time and resources.
Over the years, we’ve conducted extensive research and rigorous screening of outsource call centers. This effort has culminated in the development of our proprietary database, housing information on over 100 of the world’s top-performing BPO providers, encompassing US-based, nearshore, offshore, and at-home options. Our database includes numerous options that might otherwise remain undiscovered by our clients. Our team of BPO analysts consistently updates this database to ensure its information is current and accurate.
Our distinctive matching algorithm leverages more than 50 data points to pinpoint BPOs that precisely align with our clients’ needs. We present these options in a side-by-side comparative matrix, making it easy for clients to analyze and choose the best fit. Beyond the selection process, we maintain an ongoing relationship with the chosen BPO provider and act as advocates for our clients.
Our BPO partners consistently deliver improved performance, exceptional language proficiency, and substantial cost savings. We streamline the search for outsourced call centers, and the best part is, we offer this service at no cost to our clients.